IT services are part of the growing industry of managed services. But in the recent past, these IT services have only been leveraged by very big companies. Small to medium-sized enterprises can also benefit greatly from professional IT services to help them in the areas of support and strategy. Yet many are reluctant to move to this outsourced solution because they are bogged down by several misconceptions. Let’s bust these open:
“Managed IT solutions are too focused.” It’s true that managed IT does 24/7 monitoring, but they also provide staffing, strategic consulting, security, cloud computing, and more. Many IT service packages are bundled to provide added value to clients. Plus, outsourced staff can actually be just as available as in-house staff if not more, since they have a much larger pool of professionals who can take up any slack. In addition, managed services will work better with your in-house staff to provide quality IT services for a growing business. IT staff can then also focus on their specific skill sets for better productivity.
“We have specialised needs.” Managed IT services can provide quality IT support to any company since their primary job is working with the technology which is the same regardless of the business. Every company faces strict compliance rules based on their industry. Managed services are also under the same obligation to comply with data storage and use policies, among others. As data is their business, IT services are often more readily compliant than their client companies. IT services can also give support for proper implementation regardless of the specialized applications that a company uses.
“Going with IT services is a huge commitment.” The costs for managed IT services have gone down considerably since cloud computing came out. It has actually become more cost-effective to go with managed services than to maintain in-house software and equipment. And not everything needs to be handled by IT services. A company can remain in control of what aspects they want to outsource, even on a per-project basis, or just a single area like customer service. Then companies can gain a competitive edge with access to greater resources without having to maintain costly equipment.
“We can ensure better security.” In-house systems can theoretically be made more secure because they are under the complete control of the company. But security really depends on a lot of factors like proper implementation, monitoring and threat response. A small IT team can get overwhelmed or not have the